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POSITION SUMMARY

We are looking for a motivated, high-energy, analytical and detail-oriented individual who is passionate about both DTC and E-commerce retail channels. This individual will collaborate with multiple partners and vendors and contribute directly to the growth and success of the brand.

Location: Remote | Job Type: Full-Time | Salary + Benefits: Negotiable, Pending Experience

REQUIREMENTS

• BS in business management, supply chain, or related field
• Ecommerce or retail operations experience. Experience with Shopify preferred.
• Exceptional organizational skills, follow through and attention to detail with strong problem-solving skills.
• Detail and solution oriented with the ability to make informed decisions based on data and reporting.
• Ability to build and foster effective working relationships with a wide range of personalities.
• Ability to prioritize, multitask, and meet critical deadlines in a fast-paced environment.
• Computer proficiency in Microsoft Excel
• Strong interpersonal skills
• Results driven with the ability to take initiative and to prioritize work tasks.

RESPONSIBILITIES

• Provide exceptional operational support to drive sales by developing and implementing processes and tools that streamline our ecommerce, wholesale, and DTC event-based initiatives.
• Maintain calendars and create timelines that help facilitate efficiency across projects, collaborations, and product drops including the management of product creation process & calendar from brief to final product and sign off on specific timelines in collaboration with Design.
• Coordinate and manage the day-to-day aspects of supply chain, production, and logistics
• Track purchase orders and shipments; communicate updates and monitor receiving with our warehouse to ensure accuracy and accountability across partners
• Manage and respond to customer inquiries, leading a memorable and exceptional customer service experience that focuses on building relationships and resolving issues.
• Manage and report on key performance indicators relating to inventory, distribution, and production.
• Support DTC event logistics, set-up, and maintenance and handle sales and transactions at events in addition to supervising POS support staff
• Manage inventory needs through constant monitoring of inventory levels while using reporting and data to forecast inventory purchasing and production
• Manage inventory quality assurance and by working closely with the distribution center on shipping standards and customer concerns including occasional onsite visits.
• Travel to experiential events/pop-ups and coordinate event logistics
• Provide administrative support to company CEO and additional duties as assigned

WHAT SUCCESS LOOKS LIKE

• Maintaining efficiencies for production and forecasting inventory 3 months-out with reporting
• Managing calendar of collaborations, production, and projects to ensure timelines are met
• Coordinating logistics effectively for day-to-day operations and special projects

Email esther@playasociety.com to apply